Embroidered Orcas Sweatshirt

Shipping Method:

• Standard Shipping: $4.99

Processing Time:

• Orders will be processed within 1-3 business days – (Monday to Friday).

Shipping Time:

• The shipping time usually takes 5-7 business days (Monday to Friday). Please note that shipping times may be extended during holidays. Your patience is appreciated.
• The estimated arrival date of your package = Processing Time + Shipping Time.

Tracking Order:

• You will receive a tracking code via email within 1-5 days after your order has been shipped.

Returns Accepted:

• Hassle-free returns are accepted within 15 days. For initiating a return, kindly contact support@apparelnetic.com

Contact

If you have any questions or concerns, please contact us via email at: support@apparelnetic.com

If there is an issue with your product, please send a complaint via email to us. You must submit your request within 15 days from the delivery date.

You need to send an email including the “order number” and “email address used to place the order“. Additionally, you must attach images/videos of the defective product, poor print quality, or products significantly different from those advertised on the website.

After review, we will immediately replace the product according to your request or refund you without requiring you to return the defective product to us.

A. If you prefer a refund

Please note that when you choose the option of a refund or replacing a new product identical to the one purchased on the website, you do not need to return the item to us.

As our products are custom-printed and unique, they will only be eligible for a refund if the product itself is defective, if the print quality is poor, or if the product significantly differs from the one advertised on the website. Additionally, customers need to carefully check our size chart before placing an order, as we will not be responsible for incorrect size selections made by customers.

The refund amount only includes the price of the purchased product, excluding shipping costs.
Example:
– If you buy a shirt from our store for $23 and the shipping fee is $3, the refund will not include the shipping fee, and you will receive a refund of $23.

– If you purchase a shirt from our store for $23 and receive free shipping, the refund amount will be $23.

Your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment within 3 days.

Late or missing refunds:

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@apparelnetic.com.

B. If you prefer to replace with a new product identical to the one purchased on the website

Please send us an email and confirm the Shirt Color, Size, Quantity before the product is replaced. You will not need to pay any additional fees unless you change the size or color of the shirt…

We will acknowledge instances of defective or erroneous products from our end, and we will utilize this information to rectify and prevent errors in the future.

Contact

If you have any questions or concerns, please contact us via email at: support@apparelnetic.com

Payments are accepted via credit card, debit card, Paypal.

Accepted cards are Visa, American Express, Mastercard, Diners Club, JCB, and Discover.

All transactions are secured. Apparelnetic website is provided with an SSL encryption system to protect personal and payment data.

1. How can I contact customer service?

You can contact us via email at Support@apparelnetic.com or by using the Contact Form on our website. We typically respond to inquiries within 24-48 hours.

2. What is your return policy?

If there is an issue with your product, please send a complaint via our email. You must submit your request within 15 days from the delivery date. You will need the order number as well as the email address used to place the order. Additionally, you must attach images/videos of the defective product, poor print quality, or products significantly different from those advertised on the website. After review, we will immediately replace the product according to your request or refund you without requiring you to return the defective product to us.

You can view the details of our return policy here: Return Policy

3. What payment methods do you accept?

Payments are accepted via credit card, debit card, Paypal.

Accepted cards are Visa, American Express, Mastercard, Diners Club, JCB, and Discover.

4. What is your shipping policy?

Shipping Method:

• Standard Shipping: $4,99

Processing Time:

• Orders will be processed within 1-3 business days – (Monday to Friday).

Shipping Time:

• Delivery typically takes 5-7 business days – (Monday to Friday). Please note that shipping times may be extended during holidays. Your patience is appreciated.